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Challenge
CPM's success stems from a legacy of hard work and
a determination to problem-solve, discovering ways
to build difficult projects others might shy away from.
It excelled at winning bids and doing great work for
its clients, but by the time Williams took over from his
father, CPM needed to get its own house in order to
continue growing profitably and without burning out
its employees.
Technology would be an important part of the
equation, but getting the right people on board,
the right processes in place, and pursuing the right
projects had to come first. Williams started by
developing new processes for everything from RFIs
and submittals to project team meeting minutes. He
also overhauled back-office functions including sales,
HR and IT.
As a first-generation
construction business, my
dad's focus was more about
putting food on the table
than establishing processes
and building a team that
would scale with growth.
— Jake Williams, CPM's President
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