World-class
support
Expertise, modern tools and proven
processes developed over three decades
combine to make B2W client support a true
differentiator. From implementation to tech
support, the approach is comprehensive
and coordinated to ensure that contractors
can maximize their software investment.
Implementation
A dedicated consultant tailors the B2W implementation
process to the specific needs of each new client, guides them
step by step through software and database deployment
requirements and provides a smooth handoff for training.
Training
B2W trainers listen first and then customize a program based
on proven best practices to help new users get started and
experienced users get better. Training is delivered on-site,
online or at B2W offices. B2W also has an expansive library
of training videos available on-demand.
Professional Services
The B2W professional services team assists contractors
with customized or advanced reporting and any specialized
integration steps necessary to link the B2W platform with
other software systems.
Tech Support
B2W technical experts are fast, friendly and standing by
24/7/365 to answer questions, troubleshoot issues and
resolve challenges immediately. Users are also supported
by an online Community Portal that allows them to download
products, get documentation, access training materials, track
cases and add and review feature requests.
