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PERSPECTIVES
Owner Perspectives
OWNER PERSPECTIVES: FINDINGS OF IN-DEPTH INTERVIEWS WITH OWNERS (CONTINUED)
to better understand their program of work ultimately
benefits the contractor. "One nice thing about [a PMIS]
is that you can always find where things are in the
process workflow. That builds in some transparency,
and we've tried to [use that to] make sure we're doing
our jobs too, not just that the contractor is doing
theirs."
BEST WAYS TO ADDRESS CHALLENGES CONTRACTORS
FACE WHEN HAVING TO USE THE OWNERS' PMIS
Galbraith and Clausen both discuss the importance of
requiring contractors to be fully trained on the system.
Galbraith points out that contractors have to interact
with the system right from the start because his
organization does their prequalification engagements
through their PMIS, but he also confirms that they run
their own program of training.
Clausen believes that, in addition to training, the other
lesson he's learned about improving his multiparty
workflow is the need to listen to what all the users of
the systems say and take action on their comments.
"You have to listen to your own staff, the project
managers, the contractors or the architects who have
an issue with how something works to be able to adjust
your workflows."
Clausen, Rousch and Haas also believe that the
ability to integrate the owner and contractor systems
will be critical to help mitigate the challenges their
contractors face when required to use their PMIS.
As Haas states, "In today's world, there are a lot of
programs out there, and if the APIs spoke with each
other more fluidly, it would benefit everybody." Rousch
and Clausen both identify this as the next step to
continue to see improvement in multiparty workflows
on projects.
22 SmartMarket Brief: Connecting Owners and Contractors Premier Par tner: e-Builder © Dodge Data & Analytics w w w.construction.com
